Policy
Privacy
we honour privacy
Barefoot Coaching & Counselling is committed to protecting your privacy and ensuring your personal information is handled with care, compassion, and confidentiality. Jo Ryan is dedicated to creating a safe, supportive, and professional environment where clients feel respected, heard, and comfortable sharing their personal experiences. All information provided is treated with sensitivity and managed in accordance with professional and ethical standards.
1. What is Personal Information and Why We Collect It
‘Personal Information’ refers to information or opinions that may identify you.
This may include:
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Name
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Address
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Email address
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Phone number
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Appointment or enquiry details
Barefoot Coaching & Counselling collects personal information to:
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Provide counselling and coaching services
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Communicate with you regarding appointments and enquiries
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Maintain accurate client and appointment records
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Provide support, resources, and relevant service information
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Improve client experience and services
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Meet professional, ethical, and legal obligations
Personal information may be collected through website enquiry forms, appointment bookings, email correspondence, phone calls, or direct communication with you.
2. Sensitive Information
As part of providing counselling and coaching services, sensitive personal information may sometimes be collected. This could include information relating to your emotional wellbeing, personal circumstances, or other information you choose to share during sessions.
This information will only be used:
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For the purpose of providing appropriate support and services
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With your consent where required
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Where required or authorised by law
All information is treated with strict confidentiality and respect.
3. Third Parties
Where possible, personal information is collected directly from you.
In some circumstances, information may be provided by third parties such as a referring practitioner, family member, or support person, with your consent where appropriate. When this occurs, reasonable steps are taken to ensure you are aware of the information collected and how it will be used.
4. Disclosure of Personal Information
Your personal information will only be disclosed where necessary to:
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Support the delivery of counselling and coaching services
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Comply with legal, ethical, or professional obligations
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Work with third parties you have authorised
Barefoot Coaching & Counselling does not sell, rent, or share personal information with unauthorised third parties.
5. Security of Your Information
Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes secure storage of records and limiting access to authorised personnel only.
6. Access to Your Personal Information
You may request access to the personal information held about you and request corrections if it is inaccurate, outdated, or incomplete.
To protect your privacy, identification may be required before information is released.
Requests for access are generally provided at no cost, however an administrative fee may apply for copies or extensive records.
7. Maintaining the Quality of Your Information
Barefoot Coaching & Counselling aims to ensure all personal information is accurate, complete, and up to date.
Please notify us if your details change so records can be updated accordingly.
8. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in services, professional requirements, or legal obligations.
The most current version will always be available on the website.
9. Privacy Concerns or Enquiries
​If you have any questions, concerns, or complaints regarding how your personal information is handled, please contact:
Jo Ryan - Barefood Coaching & Counselling
Email: Email jo@barefootcoachingandcounselling.com.au
Mobile: 0409 183 677